Resolution—Help Ticket (Resource Manager)

You come to the Resolution page from the Edit Help Ticket page. Defining a resolution is required when closing a Help Ticket.

1. Complete the steps in the Edit Help ticket | Close Help Ticket section, then continue with the steps that follow.
2. Select a Resolution. If one of the five default resolutions is not suitable, click Other to define and save a new one.
3. If you chose Duplicate, enter the duplicate ticket number in the box that appears.
4. Enter a description of the resolution or the steps taken to resolve the issue. Max of 1,000 characters.
5. Click Save.

note: The Help Ticket moves to the Closed section of the Archive sub-tab.